What to do if...
If the drive is connected and configured correctly and still doesn’t detect, it’s time for our services.
Your HDD doesn’t make any noise when your computer is turned on. This is usually a hardware problem.
A RAID system or NAS drive that no longer detects can be caused by a myriad of potential issues.
Your drive boots or is recognized (often very slowly), but the recovery or transfer of the data isn’t possible or practical.
The drive or computer was dropped, knocked down, tipped over, punched, thrown, smashed, or had something fall on it.
Your drive has suffered some kind of electrical damage (power surge, blackout, lightning, etc.)
You can’t find a file or group of files that you know should be on the hard drive.
A liquid spill or submersion in liquid has rendered your hard drive or SSD inoperable.
After the installation of hardware, software, or both, your system isn’t running correctly, and you are not able to access your important files.
It’s quite common for us to see external hard drives and flash drives that have damaged USB ports.
We’ve recovered data from hundreds of deleted or formatted drives over the years!
The drive or computer has been in a fire or subjected to smoke and/or heat-damage from a fire.
Sometimes drives with these symptoms aren’t too bad, but other times the damage causing the symptom can be severe.
This is a very common problem, and is often a symptom of bad sectors and/or a failing drive.